Taking customer service to a new level- BMW Mt. Kisco

On the way back from the Hamptons, I kept notice the service light flashing. I called BMW Mt. Kisco up this morning on my way to the office, and asked them if they could squeeze me in. When I got there, I was greeted by Vince, my service rep who always takes care of me and is the nicest person to deal with! I absolutely adore him! He is great to my entire family and always makes me feel taken care of when I come in frantic and frazzled.  Vince arranged for someone to drop me off to my office and have my car personally dropped off at my office at the end of the day. He also told the driver "make sure you drive her to get her morning coffee at Dunkin Donuts before you drop her off." I couldn't believe it- quite possibly the best service I have ever had. BMW sells luxury- and that includes your service experience. It is reasons like this that I will stay a loyal BMW customer- because of how they treat me, not only because of the quality of the car.  On top of getting a ride to Dunkin for my coffee, the driver also made a special stop to La Tulipe so I could pick up some macaroons for the day and then dropped me off to my office.  Not only did I get superior customer service, I also picked up a beautiful bag of pink macaroons! What could get better then that?